Surface Book Keyboard: unknown USB device (device descriptor request failed)

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System Administration, Troubleshooting

Error

Unknown USB device (device descriptor request failed).

Description

In Bluetooth & devices > Devices in the Settings interface, under the Input section, the device with the keyboard icon says, “unknown USB device (device descriptor request failed)”.

Solution

Expand the panel for the keyboard device.
Click the Remove this device link.
The operating system will try to reinstall the device with the proper driver. Warning: This may take up to a minute.

Microsoft Windows

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