Tag: Microsoft Windows

  • Surface Book Keyboard: unknown USB device (device descriptor request failed)

    Error

    Unknown USB device (device descriptor request failed).

    Description

    In Bluetooth & devices > Devices in the Settings interface, under the Input section, the device with the keyboard icon says, “unknown USB device (device descriptor request failed)”.

    Solution

    • Expand the panel for the keyboard device.
    • Click the Remove this device link.
    • The operating system will try to reinstall the device with the proper driver. Warning: This may take up to a minute.